This page explains how to request deletion of your Poultry Manager account and the data associated with it. This request can be made by any registered user, free of charge, and does not require you to have the App installed.
Send us an email from the email address registered on your Poultry Manager account:
If the button does not open your mail app, write to manufarmsbd@gmail.com manually with:
Delete My Poultry Manager AccountYou may also send the same request through the contact form on www.manufarms.com.
| Stage | Timeline |
|---|---|
| We acknowledge your request | Within 3 business days |
| Identity verification | Within 7 business days of your request |
| Account and data deleted from our live systems | Within 30 days of verification |
| Removal from encrypted backups | Within a further 90 days, as backups rotate |
We will email you to confirm once the deletion has been completed.
When your request is completed, the following are permanently removed and cannot be recovered:
| Data kept | Reason | How long |
|---|---|---|
| Financial and transaction records required by law | Legal, tax and accounting obligations under applicable Bangladeshi law | Up to 5 years from the date of the transaction, then deleted |
| Anonymised, aggregated usage statistics | Understanding overall App performance. This data contains no name, phone number, email or any identifier that can be linked back to you. | Retained indefinitely in anonymous form |
| A record that a deletion request was made and completed | To demonstrate compliance if the request is later disputed | Up to 3 years; contains only the request date and a reference number |
| Data in encrypted backup snapshots | Backups are written as sealed snapshots and are overwritten on a fixed cycle rather than edited | Automatically overwritten within 90 days of deletion |
If you would like to remove specific records but keep your account, you can do that yourself inside the App. Individual batches, feeding records, medicine records, vaccination records, egg production entries and buy/sell records can each be deleted from their own screen using the Delete option.
If you would like us to erase a specific category of data on your behalf while keeping your account open, email the same address and tell us exactly what you want removed.
If your account is one of several users belonging to the same farm or company, deleting your personal account removes your profile and your access. Records that belong to the farm itself may remain with the farm owner’s account. If you are the farm owner and want the entire farm and all of its records deleted, please state that clearly in your email.